You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from. In your email
• give details of the purchase
• describe the problem
• explain why you need a replacement urgently
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Dear Sir or Madam,
Last week I bought some t-shirts and trousers from your online store, but I just do not think that I am fully satisfied with the purchase I made. The purchase included four t-shirts and three pairs of trousers which I was planning to use later as my summer outfits. I used my credit card to pay for those clothing items, and the online receipt number is GA- 5487.
Two of the t-shirts were supposed to be of a round-neck collar while the other two were supposed to have a regular collar. But, when they arrived, I found all of those t-shirts to have round-neck collars. Not only that but also they were not in the colours that I chose when ordering them. In fact, I wanted two of them to be of light navy blue colour and the remaining two black, but they all came out to be regular blue, instead. As for the trousers, two of them seem to be smaller sizes than what I actually ordered.
So, please replace them at your earliest convenience because I do not really have any decent summer dresses to use this coming summer. If I do not hear from you within the next seven days, I would be forced to lodge a complaint to the "Consumer Rights Commission" office.
Thank you in advance.
Yours faithfully,
Amal Buksha
Estimated band7.5
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7.0
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Response 02
168 words
Dear Sir or Madam,
I purchased an M-size blue woollen sweater from your online store (Order # E1208750) on February 20th. The item was delivered to me on February 24th, but unfortunately, I am not satisfied with the product that was delivered to me. I am hoping that you will replace the product urgently.
The issue with the sweater is that it is a different colour and size from what I ordered. Instead of the blue medium-sized sweater, I received a black sweater in size L. Since I specifically ordered a blue medium-size sweater, that must be a mistake made by one of your staff. I ordered the sweater for an upcoming event next week, so, I urgently require a replacement.
I kindly request that you arrange for the correct item to be sent to me as soon as possible. Please let me know how to proceed with returning the incorrect item.
I appreciate your prompt attention to this matter. Looking forward to your response.
Yours faithfully,
Amelie Tennyson
TA Task AchievementCC Coherence & CohesionLR Lexical ResourceGRA Grammatical Range & Accuracy
From essays on this question
Useful vocabulary
different colour and size
Meaning
A colour and size that are not the ones expected or requested.
From the essay
The issue with the sweater is that it is a different colour and size from what I ordered.
