Feedback Letter to a Removal Company

Dear Sir or Madam,

I am writing to you to leave my feedback about Suggested change: your company’s serviceyour company’s service1company’s service Suggested change: which I usedwhich I used2which i used 3 days ago.

The service was very Suggested change: helpful during my movehelpful during my move3helpful in my moving situation. It was nice to see a Suggested change: well-trainedwell-trained4well trained team which arrived on time (9 am as Suggested change: requestedrequested5requisted). The Suggested change: process of moving the furnitureprocess of moving the furniture6furniture movement process did not take long. Suggested change: II7And here i would like to Suggested change: praisepraise8highlight the employee named Jim Brown, Suggested change: the team leaderthe team leader9the chief of the team, who explained to me that Suggested change: becausebecause10due to the fact that my furniture is heavy and Suggested change: consists of many itemsconsists of many items11contain a lot of items, it would take some time Suggested change: to transportto transport12for transporting it Suggested change: from my previous flat on the 15th floorfrom my previous flat on the 15th floor13from 15th floor of my previous flat to the vehicle. Suggested change: The care with whichThe care with which14The carefulness, with which the team was transporting Suggested change: my possessions showedmy possessions showed15my possessions, showed me Suggested change: the company’s high level of professionalismthe company’s high level of professionalism16the high professionalism in the company.

However, I would like to raise my concerns about the service’s booking system. From the customer’s point of view, the website is too complicated. Furthermore, the call centre was Suggested change: unwilling to helpunwilling to help17not willingly helpful.

Suggested change: Yours faithfullyYours faithfully18Yours sincerely,

Maria.