You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.
Write a letter to the removal company. In your letter
• explain what went well on the day you moved house
• praise an employee who was particularly helpful
• mention an aspect of the service that you were not happy with
Dear Sir or Madam,
Dear Sir or Madam,
I am writing this letter to provide feedback regarding recent assistance provided by your company to move my furniture to my new house.
First of all thank you too all employee who worked that day, they literally took care of all items. And movement went easily. As i mentioned there is some old furniture which need extra care because of its material, and your team did well, however few of team members did not use proper packaging.
Although, I would like to express my special thanks to Alex who is taking care of all fragile items. He wrapped the items in proper and efficient way. Truly a Samaritan!
However, there is few area in service which disappoint me and same it time can be better like the costing and addition to that a truck gas price. I think you must update the pricing based on current gas rate. And also provide some discount on total costing.
Apart of this everything goes smooth till loading and moving, however on unloading i found there is scratch on my couch which is minor one. If your team avoid such things and improve costing your company will be beyond 5 star.
Thanks you for your time and assistance.
Regards,
Shekhar
Estimated band6.5
6.5
7.0
6.5
6.5
Response 02
187 words
Dear Mr. Lang,
I hope this letter finds you in great spirits. I am writing you this letter to express my experience about using your service with the aim of moving my belongings to my new apartment. Thanks to the assistance of your team, especially Human Resource Supervisor, everything took place on time. As you have advertised, the lorry arrived punctually in the morning and the employees started to pack and transfer my furniture with their vehicle. It was a wonderful journey with your team that by the end of the day, I was able to design my home.
Unfortunately, there was a bit inconvenience within the process. When I wanted to pay the cost at the end, I suddenly figured out that the price we have agreed on and the written fee on the contract do not match! This phenomenon shocked me, since I have heard about the reputation of your company and did not expect this to happen.
I would appreciate it if you clarify this issue for me. I look forward to hearing from you soon. Thanks for your understanding.
Yours Faithfully,
Mobina Fathi
Estimated band7.0
7.5
7.0
6.5
6.5
Response 03
162 words
Dear Sir or Madam,
I am writing to you to leave my feedback about company’s service which i used 3 days ago.
The service was very helpful in my moving situation. It was nice to see a well trained team which arrived on time (9 am as requisted). The furniture movement process did not take long. And here i would like to highlight the employee named Jim Brown, the chief of the team, who explained to me that due to the fact that my furniture is heavy and contain a lot of items, it would take some time for transporting it from 15th floor of my previous flat to the vehicle. The carefulness, with which the team was transporting my possessions, showed me the high professionalism in the company.
However, I would like to raise my concerns about the service’s booking system. From the customer’s point of view, the website is too complicated. Furthermore, the call centre was not willingly helpful.
Yours sincerely,
Maria.
Estimated band7.5
8.0
8.0
7.0
7.0
Response 04
216 words
Dear Sir or Madam,
Hope you are doing great. Since, you asked for my feedback, I am writing this letter in light of the experience that I had during transition to my new home. Firstly, I would like to express my gratitude, because I believe your company values the time of their costumers. The service providers showed up exactly on time, and intiated the process immediately. They were extremely careful with my furniture, and wrapped everything in several layers of bubble wrap. In addition, because there were enough men for the job, it took about 3 hours for me to settle in. I would also like to thank Mr. Smith, the head of the team, for his careful supervision over team members. He overlooked the movement of every single piece and prevented my possessions from getting scratched on. He asked for my permission before entering every room and demonstrated a high level of courtesy and work ethic.
The only downside that I noticed was the fact that your company charges more than the other similar businesses for insurance. As I am a student, I had to spend more than my expected budget for the service; however, I do not consider the extra money wasted. I wish that your company sticks to its high standards.
Best regards,
Arash
TA Task AchievementCC Coherence & CohesionLR Lexical ResourceGRA Grammatical Range & Accuracy
From essays on this question
Useful vocabulary
bubble wrap
Meaning
Plastic packing material with small pockets of air that help protect things from damage.
From the essay
They were extremely careful with my furniture, and wrapped everything in several layers of bubble wrap.