Feedback Letter to a Removal Company

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with Dear Sir or Madam,

Annotated response

18 correction notes

Dear Mr. Lang,

I hope this letter finds you in great spirits. I am to using your service my belongings to my new apartment. your team, , everything took place on time. As you , the lorry arrived punctually in the morning and the employees started to pack and transfer my furniture . It was a with your team of the day, I was able to design my home.

Unfortunately, there was . When I wanted to at the end, I that the price we and do not match! shocked me, since I have heard about the reputation of your company and did not expect this to happen.

I would appreciate it this issue for me. I look forward to hearing from you soon. Thanks for your understanding.

,

Mobina Fathi

Overall assessment

Why this response received Band 6.5

The letter covers all three bullet points with a logical structure and a largely appropriate semi-formal tone, and its clear progression is the strongest aspect. The main limitation is thin, occasionally imprecise development, particularly the praise for an employee who is never named or described, and some awkward word choices.

IELTS criteria

How each score was decided

Task Achievement

6.5

All three prompt bullets are addressed with a suitable tone and a clear purpose, but the praise for the employee is underdeveloped since no name or specific helpful actions are given, limiting full coverage.

Coherence and Cohesion

7.0

The letter is logically organised into paragraphs with clear progression and appropriate cohesive devices, showing generally smooth information flow.

Lexical Resource

6.5

There is adequate range of vocabulary for the purpose, though some imprecise or unnatural choices, such as 'this phenomenon' and 'a bit inconvenience', reduce precision.

Grammatical Range and Accuracy

6.5

The letter uses relative clauses and a conditional request to communicate a clear account of the move. The noun phrase 'a bit inconvenience' is grammatically incomplete. However, the plural verb 'do not match' agrees correctly with the two coordinated subjects, the agreed price and the written fee.

More responses with feedback

View all 4 responses (6.0–7.5)