Feedback Letter to a Removal Company

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with Dear Sir or Madam,

Annotated response

20 correction notes

Showing 20 correction notes.

Dear Sir or Madam,

I am writing this letter to provide feedback regarding recent assistance provided by your company to move my furniture to my new house.

First of all who worked literally took care of all items. And . there is some old furniture extra care because of its material, and your team did did not use proper packaging.

I would like to express my special thanks to Alex who of all fragile items. He wrapped the items . Truly a Samaritan!

However, and like . I think you must update the pricing based on . And also provide some discount on total costing.

till loading and on my couch . If your team avoid such things and .

for your time and assistance.

Regards,

Shekhar

Overall assessment

Why this response received Band 6.0

The letter addresses all three bullet points with an appropriate semi-formal tone, and the praise for Alex and the complaints about pricing and the scratched couch are relevant and developed. Its main limitations are recurring grammatical and word-choice errors, plus occasionally misused linking words, which reduce precision without obscuring the message.

IELTS criteria

How each score was decided

Task Achievement

6.0

The letter covers all three required points with relevant detail and a suitable register, though some phrasing is imprecise and the closing detail about the discount slightly stretches the purpose.

Coherence and Cohesion

6.0

Ideas are organised into clear paragraphs with a logical progression, but cohesive devices are sometimes mechanically or inaccurately used, as in the sentence openers 'However,' and 'Although,'.

Lexical Resource

6.0

Vocabulary is generally adequate for the communicative task, with some appropriate expressions, but word-choice errors such as 'thank you too all employee', 'few area', and 'movement went easily' reduce precision.

Grammatical Range and Accuracy

6.0

A mix of simple and complex sentence forms is attempted, but frequent errors in agreement, articles, and verb forms such as 'which need extra care' and 'everything goes smooth' limit overall accuracy.