Feedback Letter to a Removal Company

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with Dear Sir or Madam,

Annotated response

18 correction notes

Showing 18 correction notes.

Dear Sir or Madam,

are doing great. asked for my feedback, I am writing this letter . Firstly, I would like to express my I believe your company values the time of . showed up exactly the process immediately. They were extremely careful with my everything in several layers of bubble wrap. In addition, because there were enough men for the job, it took about 3 hours for me to settle in. I would also like to thank Mr. Smith, , for his careful . He the movement of and prevented my possessions from . He asked for my permission before entering every room and demonstrated a high level of courtesy and work ethic.

your company charges more than for insurance. As I am a student, I had to ; however, I do not consider the extra money wasted. to its high standards.

Best regards,

Arash

Overall assessment

Why this response received Band 7.5

The letter fully achieves its purpose, covering all three bullet points with clear, relevant detail and a mostly suitable register, which is its strongest aspect. The main limitation is occasional imprecise word choice and minor grammatical slips that slightly reduce the polish of an otherwise well-developed response.

IELTS criteria

How each score was decided

Task Achievement

8.0

All three bullet points are fully addressed with well-developed, relevant detail, an appropriately courteous tone, and a clear communicative purpose, with only minor lapses in register.

Coherence and Cohesion

8.0

Ideas are logically sequenced across the three points, and cohesive devices are used flexibly to guide the reader smoothly through the letter.

Lexical Resource

7.0

Vocabulary is generally flexible and precise for the context, though occasional imprecise items such as 'costumers', 'overlooked', and 'transition to my new home' reduce accuracy.

Grammatical Range and Accuracy

7.0

A good range of structures is used with generally strong control, but minor errors such as 'prevented my possessions from getting scratched on' and 'sticks to its high standards' are noticeable.