Feedback Letter to a Removal Company

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided.

Write a letter to the removal company. In your letter

• explain what went well on the day you moved house

• praise an employee who was particularly helpful

• mention an aspect of the service that you were not happy with

Dear Sir or Madam,

4 sample answers, estimated Band 6.0–7.5. Your turn?

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From essays on this question

Letter points: Feedback Letter to a Removal Company

WhyThis is aFormal letter — it asks you to cover every bullet point in a formal tone.

SoWe group the points under each bullet point of the task.

Explain what went well on the day you moved house

4 points

Praise an employee who was particularly helpful

5 points

Mention an aspect of the service that you were not happy with

7 points

Same question · Different responses

Sample responses and feedback

Response 01

Must fixSuggested

Answer · 209 words · 9 paragraphs · 20 comments

Score details

Response 01
Estimated band6.0/ 9

Overall assessment

The letter addresses all three bullet points with an appropriate semi-formal tone, and the praise for Alex and the complaints about pricing and the scratched couch are relevant and developed. Its main limitations are recurring grammatical and word-choice errors, plus occasionally misused linking words, which reduce precision without obscuring the message.

TA

Task Achievement

The letter covers all three required points with relevant detail and a suitable register, though some phrasing is imprecise and the closing detail about the discount slightly stretches the purpose.

6.0
CC

Coherence and Cohesion

Ideas are organised into clear paragraphs with a logical progression, but cohesive devices are sometimes mechanically or inaccurately used, as in the sentence openers 'However,' and 'Although,'.

6.0
LR

Lexical Resource

Vocabulary is generally adequate for the communicative task, with some appropriate expressions, but word-choice errors such as 'thank you too all employee', 'few area', and 'movement went easily' reduce precision.

6.0
GRA

Grammatical Range and Accuracy

A mix of simple and complex sentence forms is attempted, but frequent errors in agreement, articles, and verb forms such as 'which need extra care' and 'everything goes smooth' limit overall accuracy.

6.0

What to work on next

Review subject-verb agreement, article use, and cohesive devices such as 'However' and 'Although' so that sentences read smoothly and accurately.

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Useful vocabulary: Feedback Letter to a Removal Company

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Task 1 General question loaded.
Part 1

You should spend about 20 minutes on this task. Write at least 150 words.

Words: 020:00 starts on first word