The chart and table below show the results of a survey of library users at a university.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Read an accessible description
Cambridge IELTS 21 Academic Test 4 Writing Task 1 visual
The two diagrams illustrate the categories of library users and their levels of satisfaction with a variety of services, including opening hours, staff helpfulness, the availability of books and journals, and the reliability of the Wi-Fi connection.
Overall, full-time undergraduates constitute the largest proportion of library-goers, while academic staff members represent the smallest user group. Regarding customer satisfaction, staff helpfulness receives the most positive feedback, whereas the availability of journals and Wi-Fi reliability register the lowest satisfaction rates.
In further detail, among all library-goers, full-time postgraduates account for 25%, followed by part-time postgraduates (16%) and distance learners (8%). The academic staff make up only 7% of users, less than one-sixth the number of undergraduates using library services.
In terms of user satisfaction, the figures for staff helpfulness are significantly higher than those for other services, with the vast majority of users expressing high satisfaction and zero dissatisfaction. In contrast, journal availability receives the least positive response from survey participants, as only 45% are very satisfied, while failing to satisfy one-fifth of all users. Wi-fi reliability is shown to receive similarly high dissatisfaction rates at 19%, despite nearly half (48%) being very satisfied. Library opening hours and book availability receive relatively moderate satisfaction rates, with 65% and 50% of users feeling highly satisfied with the services, respectively.
TA Task AchievementCC Coherence & CohesionLR Lexical ResourceGRA Grammatical Range & Accuracy
From essays on this question
Useful vocabulary
staff helpfulness
Meaning
How willing and able staff are to help library users.
From the essay
Regarding customer satisfaction, staff helpfulness receives the most positive feedback, whereas the availability of journals and Wi-Fi reliability register the lowest satisfaction rates.
The times when the library is open for people to use.
From the essay
The two diagrams illustrate the categories of library users and their levels of satisfaction with a variety of services, including opening hours, staff helpfulness, the availability of books and journals, and the reliability of the Wi-Fi connection.
Whether the books people need are there for them to use.
From the essay
The two diagrams illustrate the categories of library users and their levels of satisfaction with a variety of services, including opening hours, staff helpfulness, the availability of books and journals, and the reliability of the Wi-Fi connection.
How consistently the wireless internet connection works without problems.
From the essay
Regarding customer satisfaction, staff helpfulness receives the most positive feedback, whereas the availability of journals and Wi-Fi reliability register the lowest satisfaction rates.
Students on a full study schedule taking further university courses after their first degree.
From the essay
In further detail, among all library-goers, full-time postgraduates account for 25%, followed by part-time postgraduates (16%) and distance learners (8%).
Students who study away from the university rather than attending classes there.
From the essay
In further detail, among all library-goers, full-time postgraduates account for 25%, followed by part-time postgraduates (16%) and distance learners (8%).
