Tourist Information Office Enquiries in 2011

The graph demonstrates the Suggested change: number of enquiriesnumber of enquiries1quantity of questions received by the Tourist Information Office in one city over the first half of the year 2011. Overall, the Suggested change: number of enquiriesnumber of enquiries2rate of enquiries received in person or by telephone each month increased over this period, whereas this figure decreased for enquiries received by letter or mail.

In January of 2011, it can be seen that enquiries in person were the fewest, at around 400 that month, compared to around 900 by telephone and 780 by letter or email. However, by June, while Suggested change: the number of in-person and telephone enquiriesthe number of in-person and telephone enquiries3this number of enquiries for in person and by telephone Suggested change: had risen to 1,900 and 1,600 respectivelyhad risen to 1,900 and 1,600 respectively4has risen to 1900 and 1600 respectively, Suggested change: it had fallenit had fallen5it has fallen to less than 400 by letter or mail.

Suggested change: In addition,In addition,7It can also be seen that Suggested change: in-person enquiriesin-person enquiries8in person enquiries increased every month, surpassing enquiries by letter or email for the first time in March, and enquiries by telephone for the first time in April. Meanwhile, the number of enquiries by letter or email was uniformly lower than that by telephone across the period, with the gap between the two widening from around 100 in January to more than 1200 in June.