Dear Sir or Madam,
I am David Fisher, writing to express my concern about a recent purchase I made from your company. Even after contacting your company a week ago, I am yet to get any solution. I am hoping that you will take the necessary action to resolve the issue.
On 12th November, I purchased a new Samsung Galaxy mobile phone . The invoice number of the purchase is BR#0040124. While I was initially very pleased with the phone, unfortunately, it malfunctioned just a few days later. The phone now refuses to turn on, and even if it does sometimes, the touch screen remains unresponsive. This is particularly inconvenient as I rely heavily on my mobile phone for both personal and professional communication.
Following the initial malfunction, I contacted your customer service department on 20th November and spoke with a representative named Carter. I was informed that the repair process could take up to a week. Unfortunately, a week has now passed since I contacted your customer service team, and I have not received any updates on the status of the repair!
Given the significant inconvenience caused by this malfunction, I would like to request a prompt resolution. Ideally, I would appreciate it if you could issue a replacement phone of the same model or refund the full amount plus compensation for the delay in a week. Otherwise, I will contact the Consumer Rights Protection Service and lodge a formal complaint.
Thank you for your time and attention to this matter. I look forward to your prompt response and a satisfactory resolution.
Yours faithfully,
David Fisher