Letter of Complaint About an Unrepaired Mobile Phone

  • Smartphones
  • Customer service
  • Complaint
  • Request

You have bought a new mobile phone and in a few days after purchase it has stopped working. You spoken to the company representative a week ago but the phone has still not been repaired. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.

Annotated response

5 correction notes

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with a recent purchase I made in your store, located at Whales Road.

I am Shivani Gupta, a frequent visitor to your shop. Three weeks ago, I bought an iPhone 11 with 128 GB during the summer sale, which turned out to be defective.

The phone seemed to be working fine , and then to my horror, it automatically switched off within a week of purchase. All my efforts to restart it went in vain. The problem does not stop here. When I spoke with after-sales service, about the repair . However, regrettably, since that day, to my countless calls to the store.

Having paid a lot of money for this product, I found this extremely frustrating. I would request you look into this matter on priority and arrange a replacement within the next 5 days. If this cannot be addressed, I feel I am entitled to get a full refund.

I anticipate a prompt reply from your side.

Yours faithfully,

Overall assessment

Why this response received Band 7.5

The letter's strongest aspect is its clear communicative purpose, appropriate formal register, and full development of the situation with a specific demand and deadline. The main limitation is a scattering of grammatical slips, such as tense and article errors, that keep the language from showing fully consistent control.

IELTS criteria

How each score was decided

Task Achievement

8.0

The letter covers all three bullets from the prompt with an introduction, a detailed explanation of the defect and failed follow-up, and a clear requested action including a replacement deadline and refund alternative, all in a suitable formal register.

Coherence and Cohesion

7.5

Paragraphing is logical and progression from introduction to situation to demand is easy to follow, though a few transitions such as 'The problem does not stop here' feel slightly informal or mechanical.

Lexical Resource

7.0

Vocabulary is generally flexible and natural, with phrases like 'went in vain', 'on priority', and 'entitled to a full refund', with only occasional awkwardness such as 'to my horror'.

Grammatical Range and Accuracy

7.0

Complex sentences, relative clauses and conditional requests show good range. The phrases for few days and within few days omit the article a, and I have been assured is awkward within the completed past event introduced by When I spoke. Request you look into is a valid construction with an omitted that.

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