University Library Users and Satisfaction Survey

The Suggested change: chart and tablechart and table1two diagrams illustrate the categories of library users and their levels of satisfaction with a variety of services, including opening hours, staff helpfulness, the availability of books and journals, and the reliability of the Wi-Fi connection.

Overall, full-time undergraduates constitute the Suggested change: largest proportion of library-goers, at 44%largest proportion of library-goers, at 44%2largest proportion of library-goers, while academic staff members represent the smallest user group. Regarding customer satisfaction, staff helpfulness receives the most positive feedback, whereas the availability of journals and Wi-Fi reliability register the lowest satisfaction rates.

Suggested change: Among the remaining library usersAmong the remaining library users3In further detail, among all library-goers, full-time postgraduates account for 25%, followed by part-time postgraduates (16%) and distance learners (8%). The academic staff make up only 7% of users, less than one-sixth the number of undergraduates using library services.

In terms of user satisfaction, the figures for staff helpfulness are significantly higher than those for other services, with the Suggested change: vast majority (95%)vast majority (95%)4vast majority of Suggested change: users very satisfied and none dissatisfiedusers very satisfied and none dissatisfied5users expressing high satisfaction and zero dissatisfaction. In contrast, journal availability receives the least positive response from survey participants, as only 45% are very satisfied, Suggested change: and one-fifth of users are not satisfiedand one-fifth of users are not satisfied6while failing to satisfy one-fifth of all users. Wi-fi reliability Suggested change: has a similarly high dissatisfaction ratehas a similarly high dissatisfaction rate7is shown to receive similarly high dissatisfaction rates at 19%, despite nearly half (48%) being very satisfied. Library opening hours and book availability Suggested change: have intermediate rates of very satisfied usershave intermediate rates of very satisfied users8receive relatively moderate satisfaction rates, with 65% and 50% of users feeling highly satisfied with the services, respectively.