You recently took a part-time job working for a local company. After a few weeks, you realised there were some problems with the job. Write a letter to the manager of the company. In your letter: - explain why you took the job - describe the problems that you experienced - suggest what could be done about them
Problems in a New Part-Time Job
You recently took a part-time job working for a local company. After a few weeks, you realised there were some problems with the job. Write a letter to the manager of the company. In your letter: - explain why you took the job - describe the problems that you experienced - suggest what could be done about them
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You should spend about 20 minutes on this task. Write at least 150 words.
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Compare responses from Band 6.5–7.0.
Predicted band6.5Dear Mr Lim, I have been working with your company for almost five weeks as a part-time call centre agent. I am writing this letter to raise my concerns regarding some of the problems that I encountered during my work at your company. I am expecting that you would take measures to resolve them. I took the job as I believed it would enhance my communication and public speaking skills and increase my confidence in socialising with other people in an addendum to supporting my studies. During the first week, everything went fine. But from my second week, I started facing some unavoidable issues. My computer automatically shuts down and it interrupts my communication with customers. It happened almost every day. After I raised the problem to the technician in charge, he tried to fix it but without success. What I hate most is that the guy is blaming me for not using the computer properly! In addition, I was supposed to be picked up and dropped off every office day, but this is not happening. I am confident enough that the computer problem is not at all my fault, and happens due to the use of pirated software. I am concerned because my overall performance has already been affected by it. It would be easier if a new computer is provided to me or made sure the fix is done properly. Also please try to arrange my transportation, at least to drop me off at the end of the office. I am hoping for your immediate response on this matter. Respectfully yours, Christine HazelPredicted band6.5Dear Mr Anderson, I would like to thank you for giving me the opportunity to work in your company as a part-time cost-benefit analyst. So far I have been enjoying my work but some issues have been raised that need your interference to resolve. I am hoping that you would help me work even more efficiently by solving them. I joined your company on 20th September as a part-timer and gaining experience and supporting my university tuition were my reasons to take a job. My job contract was to work for three days a week. Recently our team lead has instructed me to work four days per week which will contradict my class schedule. Besides, the computer I was given is not suitable to do my work. Despite assurance from the IT department, I am yet to receive a high configuration laptop. In fact, I am using my own laptop to work with the Primavera Software and I am worried about losing project data if some technical problems occur. I hope that I have not raised any irrational complaints and really need your help to work efficiently. Yours faithfully, Milad RahimiPredicted band7.0Dear Mr Chen, I am Rona Lyn Olivar, one of the part-time receptionists at your Sea View Hotel. I have been working here since July and I have taken the job to gain some experience that I thought would be helpful for my future career. I am writing to draw your attention to a few issues I have encountered in the hotel. I am hoping that you would take steps to solve these. I have noticed that some of the duty staff at night shift sleep inside the hotel's quarter instead of being at the reception area. Literally, I and Lindsay- who is also a new employee, work and manage everything at night. They even do not bother to come to the reception area at busy hours when we have an influx of guests - usually on Friday nights. I believe this is against the rules. Moreover, breakfast is supposed to be ready before 7:00 am but it is not the case. Sometimes the guests have to wait till 8:00 am for breakfast to arrive. Some of the guests have lodged complaints regarding this. I thought you should be notified about these irregularities. Duty officers on the night shift should be reprimanded and warned so that they execute their duties. Besides, look at the recent complaints regarding the delay in breakfast serving and talk to the head chef. I look forward to your response regarding this matter. Yours sincerely, Rona Olivar
Task achievement7.0
Coherence & cohesion6.0
Lexical resource6.5
Grammar6.0
Task achievement7.0
Coherence & cohesion6.0
Lexical resource6.5
Grammar6.5
Task achievement8.0
Coherence & cohesion7.0
Lexical resource7.0
Grammar6.5
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